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Efficiency and cost-effectiveness are watchwords for healthcare organizations today, yet many organizations continue to rely on slow and costly manual processes to perform such tasks as routing claims and customer-service work items, ensuring that priority items are processed immediately, and balancing employee workloads.
TriZetto's Facets Workflow takes claims administration and customer service to higher levels of productivity and cost-effectiveness. This Java-based software application automatically prioritizes and routes claims and customer service work items, based on rules that reflect your organization's business, staffing and training needs. Through integration with Facets, the Workflow application enables seamless, real-time delivery of claims and customer service items, eliminating bottlenecks, automating work and reducing costs while improving speed and accuracy.
Benefits:
- Helps your organization meet market demands for better and faster service at reduced cost
- Increases productivity and limits the need for supervisor and staff intervention, through increased automation
- Uses natural language, so employees without extensive IT training can add or change rules as business needs change
- Helps your organization capture more prompt-pay discounts
- Balances workloads automatically, and provides managers with real-time views of employee performance and workloads
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Information
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For more detailed information, please call 1-800-569-1222. |
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